Psychology of an Irate Passenger

Federal Express, the renowned overnight package delivery service, highlighted in one of its memorable advertisements that waiting is not just frustrating but also demoralizing, agonizing, aggravating, annoying, time-consuming, and incredibly expensive. In waiting situations, serving personnel are frequently questioned, and the absence of an explanation adds to customers’ uncertainty about the wait duration. However, according […]

The doorway effect makes you forget as you pass through

A minimum equipment list (MEL) deferred action item must be performed before landing. Takeoff, climb & cruise are performed, but during descent, while preparing for the approach, the MEL action items are forgotten to be applied. Another action line for a Hydraulic Overheat is “When Overheat is Out…. Restore the Hydraulic system. During the approach, […]

Trichy

Catastrophic, had an engine failed during takeoff at Trichy

Air India Express flight IX-611,a Boeing 737-800, VT-AYD 11th Oct 2018 suffered an accident soon after getting airborne. During takeoff roll, the Captain’s seat recline lock failed and the seat reclined. This resulted in an inadvertent action on the throttles pulling them back inadvertently. The thrust reduced from 98% N1 to 77% N1 and the […]

MINDFULNESS

Mindfulness, West adopting Eastern methods

Distraction, loss of concentration, carelessness and loss of attention are causal factors in a number of aviation occurrences. This is because the mind is either preoccupied with too many thoughts or inability to focus our attention at the right moment by decluttering our mind. Recent incidents of erroneous takeoff performance or approach on the wrong landing surface are a few examples. A 100tonne error in aircraft weight by the crew of AirFrance cargo in Paris or the crew of Air Canada who flew an approach on the taxiway with 4 aircrafts with almost a 1000 passengers lives at stake, being present in the situation is extremely important.